Return & Refund Policy

1. Overview
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with the terms below. This policy complies with UK consumer protection laws, including the Consumer Contracts Regulations.

2. Your Right to Cancel (Cooling-Off Period)
If you are a UK or EU customer, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

  • The cancellation period expires 14 days after the day you receive your item.
  • To exercise your right to cancel, you must inform us clearly (e.g., by email).

3. Returns Eligibility
To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.
  • Items must be returned in original packaging with all tags attached.
  • Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

  • Perishable goods
  • Personalised or custom-made items
  • Sealed items that are not suitable for return due to hygiene reasons (if unsealed)

4. How to Return an Item
To initiate a return:

  1. Contact us at [your email address] with your order number.
  2. We will provide return instructions.
  3. Send the item back to the provided return address.

You are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds
Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 14 days using the original payment method.

6. Faulty or Incorrect Items
If your item is defective, damaged, or incorrect:

  • Contact us within 30 days of delivery.
  • We will offer a replacement, repair, or full refund, including return shipping costs.

7. Late or Missing Refunds
If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your payment provider—it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us.

8. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at suedexter611@gmail.com

9. Contact Information
For any questions about returns or refunds, please contact:
Email: suedexter611@gmail.com
Address: suedexter611@gmail.com